Frequently asked questions

Ordering and paying

Which payment methods do you accept?

iDEAL, Bancontact, credit card, Apple Pay, Google Pay and Shop Pay. Payment goes through Shopify, where your payment details are processed in encrypted form.

Can I still change my order?

Write to info@byseline.com as soon as possible. As long as the order hasn't shipped, we'll adjust it.

Shipping

Why does my order arrive in several parcels?

Our products come directly from the brands. If you order from several brands, each ships its own part. This costs you nothing extra.

Do you deliver outside the Netherlands and Belgium?

Not yet. We are preparing an expansion to Germany and France.

Products

Are your products vegan?

Many are, but not all. Every product page states whether a product is vegan, along with the full ingredient list.

Do your brands test on animals?

No. All the brands we offer are not tested on animals — that is a condition for being part of our selection.

I have sensitive skin. What should I look out for?

Every product page states which skin type a product suits, along with the full INCI list. When in doubt, write to us — we're happy to advise. We don't give medical advice; if discomfort persists, consult a dermatologist.

Returns

Can I return an opened product?

No, opened cosmetics cannot be returned for reasons of hygiene. Unopened products can be returned within 14 days — see Returns.

Other

Your question not listed? Write to info@byseline.com.