Refund Policy

Last updated: September 27, 2026

We want you to love what you ordered. If something isn't right, you can return eligible items within 7 days of delivery.

Return window

Request your return within 7 days of the date tracking shows your order as delivered. If your order arrived in several packages, the window starts when the last package is delivered.
Once your return is approved, ship it back within 7 days.

Eligible items

Items must be unworn, unwashed and undamaged, with all original tags attached and in the original clear garment bag with its SKU label. Returns that don't meet these conditions may be refused or receive a partial refund (a 20% restocking fee).

Final sale items

For hygiene reasons, the following items can't be returned unless they arrive damaged or incorrect:

Swimwear
Bodysuits
Intimates and lingerie
Jewelry
Beauty products and face masks

How to start a return

Email us at info@byseline.com with your order number and the items you'd like to return.
We'll send you a Return Authorization (RA) number and the US return address.
Write the RA number clearly on the package and ship it back within 7 days. Packages without an RA number can't be processed.

Return shipping

Return shipping is paid by the customer. We recommend a trackable service, as we can't be responsible for returns lost in transit. Original shipping charges are non-refundable.

Refunds

Once your return arrives at our warehouse, please allow 5–7 business days for inspection. We'll email you when your refund is approved. It will go back to your original payment method; your bank may take a few extra days to show it.

Exchanges

We don't offer direct exchanges. To get a different size or color, return the original item for a refund and place a new order.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery at info@byseline.com with your order number and clear photos of the item and label. We'll make it right with a replacement or a full refund, including shipping.

Order cancellations

Orders are processed quickly. If you need to cancel, email us as soon as possible. We can cancel an order only if it hasn't started processing yet, usually within a few hours of purchase. Once an order is processed, it can't be cancelled, but you can return eligible items after delivery.